Dispatch

Dispatch Help

Learn how to register, create orders, assign drivers, monitor workflow, manage documents, and hand off billing.

Dispatch Quick Start

This guide is for dispatch users who create orders, accept customer work, assign drivers, track loads, manage documents, and send loads to Billing and Accounting.

Daily rule: do not move a load to Billing until driver status and required evidence are complete.

Quick Links

Login→ Dispatch Shell→ Create Order→ New / Bid Queue→ Dispatch Board→

Step-by-step guide

Follow these steps from account setup to daily use.

1

Activate your Dispatch account

  • Use the invite link sent by the company admin.
  • Create your login and confirm the Dispatch role.
  • After login, verify the company profile and team settings.
2

Create or accept orders

  • Use Create Order for manual entry.
  • Use New / Bid Queue to review customer-submitted or carrier-bid orders.
  • Check customer, pickup, delivery, container, terminal, price, and notes before accepting.
3

Manage the Pending queue

  • Pending shows orders that are ready for driver assignment.
  • Confirm the driver, pickup, delivery, unload type, appointment, and chassis information.
  • Assign the driver and move the load into the Dispatch Board.
4

Monitor Dispatch Board

  • Use Dispatch Board to monitor assigned loads.
  • Track driver execution, current status, delivery progress, and return workflow.
  • Use Edit only when details need correction.
5

Manage documents and evidence

  • Use Documents to confirm POD, EIR, delivery photos, and signatures.
  • Check missing evidence before sending a load to Billing.
  • If evidence is missing, contact the driver or customer before closing the load.
6

Complete billing and accounting handoff

  • Send completed loads with evidence to Billing.
  • Review invoice readiness, customer invoice, AR, AP, and paid status.
  • Escalate unclear payments or missing evidence to Accounting.

Dispatch checklist

  • Customer and carrier or company are correct.
  • Pickup, delivery, terminal, appointment, container, and unload type are complete.
  • Driver assignment is correct before dispatching.
  • POD, EIR, signature, and delivery evidence are checked before billing handoff.

Common exceptions

  • If a driver cannot see the job, verify driver name and profile assignment.
  • If status does not update, refresh Dispatch Board and check Driver Tracking.
  • If POD is missing, use Documents or ask the driver to upload again.
  • If billing amount is unclear, hold the load for review.
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